Frequently Asked Questions
Feel free to contact us if you have any other questions not answered here.
A: Please arrive fifteen minutes before your scheduled appointment to fill out a health intake form and to meet with your therapist. To minimize intake time and allow for more time on the table, download, print, and fill out the New Client Health Information Form (if applicable) from our website found under the “Forms” link at the top of the screen. Bring the completed form with you on the day of your first session. If you are coming for Ortho-Bionomy®, CranioSacral, AIS, or Reiki, you should wear loose comfortable clothing that you can move in—these therapies are done with the client clothed.
A: No; the type of massage therapy you choose will determine how much you might wish to undress for, but no matter what type of massage you choose, you need only undress to your level of comfort. Your comfort is paramount in receiving the best treatment possible, and there are alternative ways to work if you don’t feel comfortable undressing past a certain level. When undressed, you can be covered with a sheet or a towel over the parts of the body not being worked on. Please let the therapist know what kind of draping preferences you prefer.
A: Yes, a client will be given privacy to undress and lie on the massage table and choose the level and choice of draping (sheet or towel) he or she is most comfortable with. The therapist will wait until the client is ready before entering. The client is given a button to push to signal the therapist that he or she is ready to begin the massage. When a client is comfortable not wearing any clothing under the sheet or towel, the therapist has the best possibility to use a full range of techniques, most of which have to be applied on bare skin, to bring about the greatest effect for the client. If you wear undergarments or any amount of clothing, the therapist will adjust the techniques for the greatest beneficial effect under the circumstances.
A: We accept cash, check, and charge (e.g., Visa, MasterCard, Discover, and American Express)
A: Yes, it is OK to talk or ask questions at anytime before, during, or after the massage, and it is also OK to be quiet. You are highly encouraged to communicate with your therapist at any time if you are uncomfortable in any way (i.e. pressure, temperature, music preference, etc.).
A: No, but we will be happy to give you a medical receipt for your day(s) of service so you can turn it into your insurance company for reimbursement.
A: Please arrive at least five minutes before your scheduled appointment time (if it is not your first appointment) to ensure the best experience possible. If you think you are going to be late or can’t make your appointment, please call as soon as you can. If you do arrive late, we will always try to accomplish the requested amount of time if there is room in the schedule. Full payment for the time scheduled will be required, even if you arrive late and no adjustment could be made to work later. If you don’t show up for your scheduled appointment or fail to call and cancel, a fee of half the cost of your scheduled massage may be assessed before another appointment can be scheduled.